Range USA

Director of Operations

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January 2018 - April 2019 / Director of Operations 
May 2016 - January 2018 / Manager 
January 2016 - May 2016 / Customer Service 

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● Coordinated with V.P. of Operations to interview, hire and train sales employees, as well as determine the most efficient sales shift schedule.

● Restructured the training program to place a higher emphasis on customer service: Ratings increased from 4 stars to 4.7-5 stars in under two years.

● Developed programs to increase employee retention: In one year, turnover rates for weekend shift employees dropped from 90% to 29%, while overall sales employee turnover rates dropped from 68% to 33%.

● Coordinated with NSSF to successfully beta-test First Shots, a customer retention program, and our unique-to-us Open Range Experience. Through this program we saw an increase in customer retention, sales and overall customer satisfaction. 

● Worked with a marketing company to re-design the Range USA website.

● Using TICS, performed background checks on individuals for firearm sales and transfers, which required a working knowledge of current laws.

● As needed, instructed new customers, often various ages from visiting countries, on firearm safety and range basics during Mini Sessions.

● General sales tasks: assisted customers, handled phone transactions, developed promotions, setup for classes, cleaned the facility, processed customer orders, closed the drawer

 

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City of Memphis

Urban Fellow Intern/Marketing Department

​September 2017 - December 2017

● Served as the Managing Editor for View from the 901 magazine and developed promotional content for Memphis Public Library and City of Memphis events.

● Assisted the Coordinator of Public Relations and Media with content creation for the Memphis Public Library website, E-blasts and various promotional material (flyers, posters, etc.). 
● Assisted the Coordinator of Public Relations and Media with promotion of the Thinking Money and Family Tales & Tunes events, which included shadowing a live spot interview at MPL on Local Memphis Live.  

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City of Memphis

Urban Fellow Intern/Memphis Public Library and Information Center - Children Services

​September 2016 - December 2016

● Worked with the Children Services Coordinator to develop a name for the Early Literacy Centers at the Memphis Public Library. The name DiscoverREAD was chosen for the centers.
● Developed content creation for flyers and permanent signage for each DiscoverREAD location. 
● Traveled with the Children Services Coordinator to about a dozen various MPL locations to attend events and interview staff/customers in order to obtain a better understanding of what to focus on with the signage and name development. 

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Tipton County Schools

Substitute Teacher

​October 2015 - May 2016

● Taught Ag Mechanics, Ag Power & Equipment and Ag Engineering classes to students at Brighton High School. Skills taught included shop safety, carpentry, arc and MIG welding, small engine assembly, project planning and career awareness.

● Served as an Advisor to the Brighton FFA program, and assisted students with conducting meetings, planning service opportunities and running the chapter. 
● Trained the Brighton FFA Parliamentary Procedures Team, which finished 5th in West Tennessee, and the Livestock Judging Team, which finished 11th in West Tennessee and 3rd in the district. 
● Worked with Senate Majority Leader Mark Norris’s office to draft a resolution congratulating the Brighton FFA Ceremonies team for their achievement of placing 1st in Tennessee and representing our state at the national level.

● Served as a substitute teacher as needed for grades Pre-K through 5th, and then served as a long-term substitute in the Crestview Elementary Pre-K Program. 
● Strived to promote the CES mission by creating a love for learning while ensuring that all students were proficient or advanced in their grade level skills, and ensured that the Pre-K students met the educational guidelines set forth by Tipton County and the State of Tennessee. 
● Provided proper disciplinary measures in order to keep the classroom running efficiently, which gave students an optimal learning environment.
● Helped coordinate the CES Pre-K End-of-Year Family Picnic. 

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Tennessee General Assembly

Audio/Video Production Specialist

​January 2015 - May 2015

● Produced and archived the gavel-to-gavel coverage of the 109th General Assembly in Nashville, which was archived to the state website at www.capitol.tn.gov and other mediums. 

● Camera operation and graphics creation for committee meetings in Legislative Plaza and sessions for the House of Representatives. 

● Metadata management on online video streaming and HD network-based video recording and playback platforms.

● Edited assets for the legislative archives.

 

PBS Master Control Evening Shift Operator

● Oversaw the evening on-air production feed of the 109th General Assembly coverage for Tennessee Public Television Council broadcasting stations.

● Scheduled the weekly broadcast of live and tape-delayed events for the Tennessee Senate and House of Representatives and made prompt production decisions throughout the week.

● Graphics creation during on-air broadcasts.

 

 

Tennessee Intercollegiate State Legislature

Media Director

January 2014 - December 2014

● Outlined a vision for the TISL Media team in order to make the annual TISL General Assembly a success in our respective area.

● Worked with the TISL Media Editorial Board to create a functional and professional website for TISL Media at www.tislmedia.tislonline.org, various new guidelines, and an environment in which our media participants could thrive and excel in their learning.

● Organized conference calls and managed a media team of around 30 individuals at the TISL General Assembly. 

● Main point of communication of TISL Media for the other areas and Board of Directors of TISL.

 

 

The Pacer

News Editor/Reporter

​January 2010 - May 2014

● Managed the news section of The Pacer for online and print. 

● Brainstormed budget ideas, assigned stories, copy edited, paginated print issues, uploaded stories to www.thepacer.net and assisted other editors and writers with their endeavors. 

● Worked with the Editorial Board in managing a staff of about 45 writers and photographers.

● Engaged the public on Facebook and Twitter, which increased the efficiency of news coverage and provided valuable feedback.

 

 

The Weakley County Press

News Reporter/Stringer

May 2012 - May 2014

● Worked with the news editor in covering local events through writing articles and photography. 

● Beat writer for municipalities and governmental issues.

● Assisted the news editor with election and state legislative coverage.

● Covered various issues including news, sports, features, and breaking news via social media.

 

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Institute for Civic Engagement

Student Liaison

June 2010 - May 2013

● Worked with ICE to promote Community Service, Civic Engagement, Leadership, and Service Learning on the UT Martin campus and in the community.

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agroTECHNOLOGY Research

Intern

May 2007 - August 2008

● Assisted with, and executed various field and greenhouse research.

● Worked with the customers in producing the most efficient test trial.

● Evaluated experiments on pesticide efficacy, Plant Growth Regulators, phytotoxicity, crop fertility, seed treatment, adjuvant enhancement, spray retention, and more.

● Assisted in formulating chemicals for use in agricultural practices.

● Properly labeled and stored incoming mixing chemicals.

 

 

Covington Broadcasting

Switchboard Operator

December 2005 - May 2007

● Oversaw the live production of games and other local events over the radio and television. 

● Assisted with office-keeping tasks and recorded the daily weather report for on-air use.

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